Terms and Conditions of Use
For on-line orders we are only able to accept payment by credit card. Should you wish to pay by cheque please either phone, fax or mail us your order. Please note that the processing of these orders will take a little longer. To print off an order form click here.
From time to time we run promotions on our products. In the case of overlapping promotions, coupon codes from two different promotions cannot be used simultaneously.
Post and Packaging Fee
We have two standard shipping fees regardless of the size of your order, from 100 grams to 5 kilos, Stewart Island to Kaitaia.
On-line credit card orders will normally be dispatched same day or next business day. Orders placed by phone, fax or mail will not be processed until payment has been confirmed.
Returns, Exchanges and Refunds
If your choice turns out to be not quite what you had in mind just send it back unopened within one week of receipt and we'll happily swap it or provide a refund. The cost of getting the goods back to us is yours but we will cover the cost of sending any replacement to you. Returns should be sent to Tea Total Ltd, 235g Bush Road, Albany, Auckland.
If you think there is a problem with any item in your order please contact us directly with your concerns and we'll make arrangements as necessary. This should be done within thirty days of receiving your order. Please contact us if you require further information.
Tea Total Ltd keeps your personal information safe. We take your privacy and security seriously. The server that we store personally identifiable information on is kept in a secure environment. We do not provide any third parties with your personal details unless absolutely required as part of the order fulfillment process (banks or courier companies for example) Your contact information and billing details are needed for Tea Total Ltd to create your account and to process and deliver your orders.
Credit Card Security
Tea Total Ltd does not store credit card information on our website or in our database. Your credit card details have the security offered by Flo2Cash using industry-standard 2048-bit Secure Sockets Layer (SSL) encryption technology. This prevents information from being intercepted and protects your credit card number when we store your order. Credit card details are sent directly to the bank via Paystation for processing. No actual card data is held or used by Tea Total Ltd.
If you have any queries about our Term and Conditions or any other matter please contact us